BrookHub Workspace

Refunds & Cancellations

Eligibility, timeframes, and process for refunds on analytics engagements with BrookHub Workspace Ltd.

These terms apply to paid wholesale order analytics engagements commissioned from BrookHub Workspace Ltd. They do not cover physical goods or software subscriptions, which we do not sell through this site.

Eligibility

Refunds may apply when:

  • You cancel in writing before intake work begins
  • We cancel an engagement we cannot staff within the agreed window
  • A deposit was taken and the statement of work allows a partial return after early cancellation

Timeframe to request

Send refund requests to hello@workspace-brookhub.click within 14 days of the event giving rise to the request (cancellation notice, missed start date, or disputed invoice).

Full and partial refunds

  • Before intake: deposit returned in full minus any non-recoverable third-party booking costs already agreed in writing
  • During cleaning / charting: partial refund reflecting work completed, documented in an hours summary
  • After readout delivery: fees for delivered work are non-refundable; follow-on defects are handled as remedial work, not refunds

Non-refundable items

  • Completed Seasonal Order Pattern Briefs once PDF delivery is confirmed
  • Print costs for depot posters already ordered at your request
  • Travel already incurred with your approval

Process

  1. Email hello@workspace-brookhub.click with your invoice number and reason.
  2. We confirm receipt within two working days.
  3. We state the refund amount or explain why a refund does not apply.
  4. Approved refunds are paid to the original payment method within 14 working days.

Cancellations and rescheduling

You may reschedule a readout once at no charge with five working days’ notice. Later changes may incur a reschedule fee stated in the proposal. No-shows for scheduled readouts without 24 hours’ notice forfeit that session; materials already prepared remain billable.

Work already started

Once we have cleaned your extract or drafted charts, cancellation yields a partial invoice for completed stages rather than a full refund of deposits applied to those stages.

Deposits

Flagship reviews typically require a 40% deposit. Deposits are applied to the final invoice. Unused deposit balances after an agreed early cancellation are returned per the rules above.

Contact for refund requests

BrookHub Workspace Ltd
Office 9, 33 Demo Road, Edinburgh ZZ5 5AA
+44 131 000 2180
hello@workspace-brookhub.click